To Build Your
Customer Relationships

Your success depends on how well you satisfy your customers.

How satisfied your customers are (your CSI/SSI) can determine not only your profitability, but also the very future of your dealership.

There's no doubt you and your people want to do a good job, but the rush of everyday business leaves many important things undone, unsaid ... and unheard.

That's where AutoListener® steps in. Since 1992, we've been dedicated to making the phone calls you don't have the resources, time, training or discipline to make.

Your customers talk to us. And we listen ...

• What it will take to sell them a car—today!
• Are they satisfied—how will they respond to the factory?
• What you need to do to keep them coming back

Hot Leads—Delivered Fresh!

We offer you four specific telephone follow-up services you can act on to build customer relationships ...

Prospect Follow-Up. For every 100 vehicles delivered, about 500 prospects leave without purchasing. We call every floor-up, phone-up, internet-up, and be-back. When we identify a HOT buyer, we fax or e-mail you immediately, and tell you what it will take to make a deal.

Delivery Follow-Up. Our goal is to INCREASE the "completely satisfied" responses returned to the factory, increasing your CSI! If our call uncovers a "less than 100%," we tag it as “HOT” and ask what it would take to satisfy the customer. The “HOT" fax/e-mail alerts you to customers who need immediate attention.

Service Follow-Up. You get 100% accountability for each service customer. We ask all factory “satisfaction” questions. For every “less than 100%” customer, we send you a HOT fax/e-mail telling you what the problem is and how to fix it in their own words.

Lead Generation. We call the inactive customers in your database——the thousands of past buyers——who are four times more likely to do business with you than someone new. With a dynamic campaign, we contact these customers for you, offering them a "hook" to come back to your store. We will provide leads for you every day.

Some of our clients have been able to save thousands on advertising when they have us do lead generation.

Documentation You Can Use
With our daily HOT Prospect Intelligence TM Reports, your people can close more deals.

In addition, our Monthly Summary Reports allow you to accurately measure employee performance, by sales person, service advisor or technician. Many dealers use this information to correct problems and implement incentive programs based on performance

Sample Increased Success For Yourself

Take a few minutes to review our services and, most importantly, What Our Customers Say about how AutoListener® has helped them improve sales and build customer relationships.

Then see what a difference AutoListener® can make for you. To sample our services, and taste greater success, Contact Us—Today!